00hi77 Frequently Asked Questions

Creating an account on 00hi77 takes less than two minutes. Visit the 00hi77 Login page, click "Register", and fill in your mobile number, a secure password, and your full name as it appears on your National ID card. You must confirm that you are 21 years of age or older and agree to the Terms and Conditions before your account is activated. A one-time password (OTP) will be sent to your mobile number to verify your registration.

00hi77 requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or a driving licence issued by BRTA. You will need to upload a clear photo of the front and back of your chosen document. In some cases, a recent utility bill or bank statement may be requested as proof of address. Verification is typically completed within 24 hours of submission.

You can reset your 00hi77 password at any time from the Login page by clicking "Forgot Password". Enter the mobile number linked to your account and you will receive an OTP within 60 seconds. Enter the OTP, then choose a new password of at least 8 characters that includes a mix of letters and numbers. If you no longer have access to your registered mobile number, contact our support team at [email protected] and our team will guide you through a manual identity verification process.

No — 00hi77 strictly enforces a one-account-per-player policy. Each player may hold only one active account, tied to one mobile number and one verified identity document. Duplicate accounts are detected automatically and will be permanently closed, with any associated balances forfeited. If you believe you have accidentally created a second account, contact support immediately so the duplicate can be resolved without penalty to your primary account.

To permanently close your 00hi77 account, send a written request to [email protected] from the email address linked to your account, stating clearly that you wish to close it permanently. Our team will confirm your identity, process any remaining balance back to your verified payment method (bKash, Nagad, Rocket, or Upay), and deactivate the account within 48 hours. Alternatively, players who need to stop gambling for health reasons can request a self-exclusion — see the Responsible Gaming page for full details.

bKash deposits on 00hi77 are credited to your gaming balance instantly in the vast majority of cases — typically within 30 seconds of completing the bKash payment. Occasionally, during peak traffic periods, it may take up to 5 minutes. If your deposit has not appeared after 10 minutes, take a screenshot of the bKash transaction confirmation and send it to our support team via email. Do not attempt a second deposit before the first is resolved.

The minimum deposit on 00hi77 is ৳200 BDT across all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no maximum single deposit limit imposed by the platform, although your individual payment provider may have their own daily transaction caps. Players based in Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh can deposit at any time, 24 hours a day, 7 days a week.

The minimum withdrawal on 00hi77 is ৳500 BDT. Withdrawals below this threshold will not be processed. There is no fee charged by 00hi77 on standard withdrawals — however, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges. We recommend checking your provider's fee schedule before requesting a withdrawal. The same payment method used for your most recent deposit must be used to receive your withdrawal.

Most 00hi77 withdrawals are processed within 1 to 4 hours of the request being submitted, provided your account is fully verified and there are no active bonus wagering requirements on the balance. During high-volume periods, processing may take up to 12 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), or Sonali Bank may take 1 to 2 business days. You will receive a notification once the withdrawal has been dispatched from 00hi77's end.

Yes — 00hi77 fully supports Nagad and Rocket alongside bKash and Upay as deposit and withdrawal methods. All four mobile financial services are available to players across Bangladesh, whether you are in Dhaka, Rajshahi, Khulna, Cox's Bazar, or Mymensingh. To use Nagad or Rocket, simply select the method from the cashier screen, enter the amount, and follow the on-screen instructions. Deposits via Nagad and Rocket are also credited instantly under normal conditions.

A withdrawal on 00hi77 may be delayed or declined for several reasons: your account KYC verification is incomplete; an active bonus is attached to your balance with unmet wagering requirements; the withdrawal amount is below the ৳500 minimum; or a routine security review has been triggered on your account. Log in and check for any pending verification steps or active bonus terms. If the reason is unclear, contact our support team with your transaction reference number and we will resolve it promptly.

Yes — 00hi77 covers BPL (Bangladesh Premier League), IPL, T20 World Cup, and international Bangladesh Tigers fixtures with a comprehensive range of betting markets. You can bet on match winner, top batsman, total runs, over/under, and in-play live markets during the match. Odds update in real time as the game progresses. The cricket section on 00hi77 is specifically curated for Bangladeshi fans who follow both domestic and international T20 and ODI competitions throughout the year.

All slot games on 00hi77 use certified Random Number Generator (RNG) technology supplied by leading providers including Pragmatic Play, Microgaming, NetEnt, and Evolution Gaming. These providers undergo independent audits to confirm that game outcomes are statistically random and that published Return-to-Player (RTP) percentages are accurate. 00hi77 does not modify or interfere with game engines — what you see is the same certified product available on internationally regulated platforms.

RTP stands for Return to Player — the theoretical percentage of all wagered money that a slot game pays back to players over a very large number of spins. For example, a slot with 96% RTP will, over time, return ৳96 for every ৳100 wagered. RTP is a long-run statistical figure; it does not predict what will happen in a single session. Most slots on 00hi77 carry RTP values between 94% and 97%. Higher-RTP games generally offer better long-term value, but volatility (how often and how much they pay) matters equally.

Yes — 00hi77 is built as a mobile-first platform and works seamlessly on Android and iOS smartphones without requiring any app download. Simply open your mobile browser, visit 00hi77.pro, log in, and play. The interface is fully optimised for touch screens, with large tap targets, fast-loading game thumbnails, and a layout designed for the screen sizes most commonly used by players in Bangladesh. All games, including live casino and cricket betting, are fully playable on mobile.

If your internet connection drops during a live game or slot spin on 00hi77, the game server records the state of the round at the moment of disconnection. When you reconnect and reload the game, it will resume from where it left off — no bet is lost or duplicated due to a network interruption. For live casino games, if the round has already completed on the server while you were offline, the result stands as recorded. The full round history is available in your account activity log for review.

00hi77 offers a welcome bonus to all newly registered players who complete KYC verification and make their first qualifying deposit. The exact bonus percentage and cap are displayed on the promotions page at the time of your registration — these figures are updated seasonally and may be enhanced during Eid, Pohela Boishakh, BPL season, or T20 World Cup periods. Always read the full bonus terms, including minimum deposit, wagering requirement, and eligible games, before opting in.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount — or in some cases the bonus plus deposit amount — before any winnings from that bonus can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Each 00hi77 bonus has its specific wagering multiplier and eligible game list stated clearly in its terms.

Yes — all 00hi77 bonuses carry an expiry date, typically 7 to 30 days from the date the bonus is credited to your account, depending on the specific promotion. If the wagering requirement is not met within the stated validity window, the bonus balance and any associated winnings will be removed from your account automatically. The expiry timer and remaining wagering progress are visible in the "My Bonuses" section of your account dashboard so you can track your status at any time.

00hi77 rewards regular players through an ongoing loyalty programme where activity earns points that can be exchanged for bonus credits, free spins, or cashback. Higher-tier players receive dedicated account management, faster withdrawal processing, exclusive seasonal promotions around BPL, Eid, and Durga Puja, and personalised deposit bonuses. Your current loyalty tier and accumulated points are shown in your account profile. Contact our support team to learn more about VIP tier qualification criteria.

00hi77 is a safe and reliable platform for Bangladeshi players, protected by industry-standard 256-bit SSL encryption that secures all data transmitted between your device and our servers. Your personal information and payment details are never shared with third parties. Game outcomes are certified fair by independent RNG auditors. 00hi77 also employs fraud detection systems to protect your account from unauthorised access. We encourage players to use strong, unique passwords and to enable login notifications for additional personal security.

The minimum age to register and play on 00hi77 is 21 years old. This is a strict platform-wide policy that applies to all players in Bangladesh without exception. Age is verified during the KYC process using a government-issued ID. Any account found to belong to a player under 21 will be suspended immediately, and any winnings accrued will be forfeited. 00hi77 strongly encourages parents and guardians to use parental control software to prevent underage access to online gambling sites.

You can set a daily, weekly, or monthly deposit limit on 00hi77 at any time by navigating to the Responsible Gaming section of your account settings, or by contacting our support team. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours — this protects your decision to limit your spending. Reducing a limit is always instant. There is no minimum or maximum value for these limits, so you can tailor them precisely to your budget.

If you feel that gambling is negatively affecting your life, you can request a self-exclusion from 00hi77 at any time by emailing [email protected] with the subject line "Self-Exclusion Request". Self-exclusion blocks your account from being reopened for a minimum of 6 months, up to a permanent closure with no end date. All marketing emails are stopped immediately upon request. Any balance remaining in your account at the time of exclusion will be returned to your verified payment method. There is no penalty for requesting self-exclusion.

00hi77 customer support is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). The primary contact channel is email at [email protected]. When emailing, include your registered mobile number, a brief description of the issue, and any relevant screenshots or transaction reference numbers. Our team aims to respond to all enquiries within 2 hours. For urgent matters such as suspected unauthorised account access or self-exclusion requests, responses are prioritised and typically handled within 30 minutes.