00hi77 Privacy Policy

1.1Information You Provide Directly

When you register an account, complete identity verification, contact our support team, or participate in promotions on 00hi77, you voluntarily provide us with personal information. This includes:

• Registration data: Full legal name, date of birth, gender, residential address, email address, and mobile phone number
• Identity verification documents: Copies of your National ID card (NID), passport, or driver's licence; proof-of-address documents; and selfie photographs taken for KYC verification purposes
• Payment information: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. We do not store full card numbers or mobile banking PINs — payment credentials are entered directly within the official payment provider's interface
• Communications: Records of your correspondence with our customer support team, including support chat logs and email exchanges
• Responsible gaming data: Information you provide when setting deposit limits, requesting cool-off periods, or initiating self-exclusion

1.2Information Collected Automatically

When you access and use the 00hi77 platform, we automatically collect certain technical and behavioural data. This is standard practice across all modern web platforms and helps us deliver a secure and reliable service:

• Device and browser data: Device type, operating system version, browser type and version, screen resolution, and language settings
• Network data: IP address, approximate geographic location derived from IP, internet service provider (ISP) name, and connection type
• Usage and session data: Pages visited, time spent on each page, game sessions opened, bets placed, deposit and withdrawal actions, and navigation paths through the platform
• Cookies and similar technologies: Session cookies, preference cookies, and analytics identifiers (see Section 7 for full cookie details)
• Fraud prevention signals: Device fingerprint data, login timestamps, failed authentication attempts, and behavioural anomalies flagged by our security systems

1.3Information From Third Parties

In certain circumstances, 00hi77 may receive personal data about you from third-party sources. This includes identity verification data returned by KYC service providers, fraud-risk scores from payment processors, and publicly available information used to fulfil our anti-money laundering obligations. We handle all third-party sourced data with the same standard of care as data you provide directly.

2.1Service Delivery and Account Management

The primary purpose for collecting your personal data is to operate and deliver the 00hi77 platform to you. Specifically, we use your information to:

• Create, verify, and maintain your player account
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts
• Administer your game sessions, betting history, and account balance
• Provide customer support and respond to your enquiries
• Send transactional notifications such as deposit confirmations, withdrawal updates, and security alerts
• Apply and track responsible gaming tools including deposit limits, session timers, and self-exclusion periods

2.2Legal Compliance and Security

00hi77 processes personal data to meet its obligations under applicable anti-money laundering (AML) standards and to maintain the integrity of the platform. This includes verifying player identities through KYC checks, monitoring transactions for suspicious activity, investigating fraud reports, and cooperating with law enforcement or regulatory authorities where legally required.

Security-related processing includes detecting and blocking unauthorised account access, identifying bot activity and cheating, and preventing duplicate accounts. These activities are necessary to protect both the platform and the broader player community.

2.3Personalisation and Marketing

With your consent, 00hi77 may use your data to personalise your experience on the platform — for example, by surfacing game recommendations based on your playing history, or by displaying promotions relevant to the sports you follow, such as BPL cricket or IPL events. Where you have opted in to receive marketing communications, we may contact you by email or mobile notification regarding new games, seasonal promotions (such as Eid or Pohela Boishakh offers), and platform updates.

You may withdraw your marketing consent at any time by contacting [email protected]. Withdrawing marketing consent does not affect our ability to send transactional or legally required communications.

2.4Platform Improvement and Analytics

Aggregated, anonymised usage data is used internally to understand how players interact with 00hi77, identify technical issues, improve game loading performance, and plan new features. This analytics processing does not identify you as an individual and is used solely to improve the quality of the service.

3.1Service Providers and Technology Partners

00hi77 works with carefully selected third-party service providers who process data on our behalf to operate the platform. These partners include payment processing providers (bKash, Nagad, Rocket, Upay and linked banking institutions), KYC and identity verification services, game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi), cloud hosting and infrastructure providers, and customer support tools. All service providers are contractually required to handle your data securely and only for the purposes we specify — they may not use your data for their own purposes.

3.2Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities when we are legally obliged to do so, or where we believe in good faith that such disclosure is necessary to prevent fraud, protect the safety of players, or comply with a valid legal process. We will notify affected users of such disclosures to the extent permitted by applicable law.

3.3No Sale of Personal Data

00hi77 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is used exclusively to operate the platform and fulfil the purposes described in this Policy. Any sharing of data is strictly limited to what is necessary to deliver our services or meet our legal obligations.

4.1Retention Periods

00hi77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. The following general retention periods apply:

4.2Deletion of Data

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Where data is anonymised rather than deleted, it may be retained indefinitely in aggregate form for statistical and analytical purposes. Players may also request deletion of their data ahead of the standard retention period — see Section 6 for details of your rights.

5.1Technical Security Measures

00hi77 implements industry-standard technical security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and our servers, encryption of sensitive data fields at rest in our databases, multi-factor authentication for administrative access to player data, and regular penetration testing and security audits of our platform infrastructure.

5.2Organisational Security Measures

Access to personal data within 00hi77 is restricted on a strict need-to-know basis. Only team members whose role requires access to player data are granted that access, and all such access is logged and periodically reviewed. Our staff receive data protection and security training as part of their onboarding and on an ongoing basis.

5.3Data Breach Response

In the event of a data breach that is likely to result in a risk to your rights and freedoms, 00hi77 will notify affected players without undue delay and take immediate steps to contain and remediate the breach. We maintain a documented incident response plan specifically for data security events.

6.1Rights Over Your Personal Data

As a player on 00hi77, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within fourteen (14) calendar days.

• Right of access: You may request a copy of the personal data 00hi77 holds about you, including account details, transaction history, and KYC records
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations (see Section 4). Note that transaction records and KYC documents must be retained for regulatory compliance regardless of a deletion request
• Right to restrict processing: In certain circumstances, you may request that we limit how we process your data — for example, while a dispute or correction request is being resolved
• Right to data portability: You may request a machine-readable copy of the personal data you provided to us, which you can then transfer to another service provider
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing
• Right to object: You may object to processing of your personal data for direct marketing purposes or for purposes based on our legitimate interests, where we cannot demonstrate compelling grounds that override your interests

6.2Identity Verification for Rights Requests

To protect your privacy, 00hi77 will verify your identity before processing any rights request. We may ask you to confirm details associated with your account or provide additional documentation. This step is necessary to prevent unauthorised access to your data by third parties claiming to act on your behalf.

7.1What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit a website. 00hi77 uses cookies and similar tracking technologies (such as local storage tokens and device identifiers) to keep you logged in between sessions, remember your preferences, detect fraudulent activity, and gather anonymised analytics about how the platform is used.

7.2Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session authentication tokens and security cookies. They cannot be disabled without breaking core functionality
• Preference cookies: Store your settings such as language preference and responsible gaming limit choices so you do not need to re-enter them on every visit
• Analytics cookies: Collect anonymised data about page views, session lengths, and navigation paths to help us improve the platform. No personally identifiable data is included in analytics reports
• Fraud prevention cookies: Help us detect and block suspicious activity including automated bot traffic and multi-account creation attempts

7.3Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by individual websites. Please note that disabling essential cookies will prevent you from logging in to your 00hi77 account and using core platform features. Disabling analytics or preference cookies will not prevent you from accessing the platform but may degrade your experience.

8.1No Data Collection From Minors

00hi77 is strictly an adults-only platform for players aged 21 years and above. We do not knowingly collect, process, or store personal data from any individual under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will immediately close the relevant account and delete all associated personal data.

If you believe that a person under the age of 21 has registered an account on 00hi77, please contact us immediately at [email protected] so that we can take appropriate action.

9.1Policy Amendments

00hi77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When we make material changes to this Policy, we will notify registered players by email and display a prominent notice on the platform for a minimum of 14 days. The "Last updated" date at the top of this Policy will always reflect the most recent revision.

Your continued use of 00hi77 after any changes to this Policy take effect constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

9.2Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about how 00hi77 handles your personal data, please contact our data protection team directly at [email protected]. We aim to acknowledge all privacy enquiries within two (2) business days and provide a full response within fourteen (14) calendar days. All communications are handled in English and are available around the clock on Bangladesh Standard Time (BST, UTC+6).