00hi77 Terms & Conditions

1.1Age and Legal Capacity

You must be at least 21 years of age to register and use the 00hi77 platform. By creating an account, you represent and warrant that you are 21 years of age or older, that you are legally capable of entering into binding contracts under applicable law, and that you are not prohibited by any law applicable in your jurisdiction from participating in online gambling activities.

00hi77 reserves the right to request documentary proof of age at any time. Failure to provide satisfactory proof of age will result in account suspension until verification is complete. Any account found to belong to a person under the age of 21 will be closed immediately and all funds will be returned in full, less any bonus amounts which shall be forfeited.

1.2One Account Per Player

Each individual player is permitted to hold exactly one (1) active account on 00hi77. Creating multiple accounts — whether under the same name, mobile number, email address, device, IP address, or household — is strictly prohibited and constitutes a breach of these Terms. 00hi77 uses automated and manual detection methods to identify duplicate accounts.

Where duplicate accounts are identified, 00hi77 reserves the right to close all additional accounts, cancel pending withdrawals associated with those accounts, and permanently suspend the player. Winnings accrued through duplicate accounts may be voided at our sole discretion.

1.3Accurate Registration Information

You must provide accurate, complete, and current information when registering your account. This includes your full legal name, date of birth, residential address, email address, and mobile number. You are responsible for keeping your account information up to date. 00hi77 is not liable for any issues arising from inaccurate registration details provided by the player.

1.4Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your password, one-time passcode (OTP), or account access with any third party. Any activity conducted through your account is your responsibility unless you have previously notified 00hi77 of unauthorised access in writing.

If you suspect your account has been compromised, you must contact [email protected] immediately. 00hi77 will investigate all reported security incidents but cannot guarantee recovery of losses incurred before the report was received.

2.1Accepted Payment Methods

00hi77 accepts deposits and processes withdrawals through the following payment channels: bKash, Nagad, Rocket, Upay, and select bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, and Islami Bank. The availability of specific payment methods may vary and is subject to change without prior notice.

All transactions are conducted in Bangladeshi Taka (BDT). The minimum deposit amount is ৳200. The minimum withdrawal amount is ৳500. Maximum transaction limits may apply depending on the payment method and your account verification status.

2.2Deposit Processing

Deposits via bKash and Nagad are typically credited to your 00hi77 account within 30 seconds of a confirmed transaction. Rocket and Upay deposits are generally processed within 2 minutes. Bank transfer deposits may take up to one (1) business day to reflect in your account balance. 00hi77 is not responsible for delays caused by third-party payment providers or network interruptions.

Deposits must originate from a payment account registered in your own name. Depositing funds from an account belonging to another person — even a family member — is prohibited and may result in account suspension pending investigation.

2.3Withdrawal Processing

Withdrawal requests are processed within five (5) minutes for fully KYC-verified accounts using bKash or Nagad. Rocket and Upay withdrawals are processed within fifteen (15) minutes for verified accounts. Bank transfer withdrawals may take up to one (1) business day. Processing times apply during standard operating hours on Bangladesh Standard Time (BST, UTC+6).

00hi77 reserves the right to conduct enhanced due-diligence checks on withdrawal requests that exceed certain thresholds, are associated with unusual betting patterns, or are flagged by our fraud prevention systems. During such checks, the withdrawal may be temporarily held for up to five (5) business days.

Withdrawals will only be issued to a payment account registered in your own name and matching the details on your verified 00hi77 account. Third-party withdrawals are strictly prohibited.

2.4Currency and Exchange

All account balances, deposits, bets, winnings, and withdrawals on 00hi77 are denominated in Bangladeshi Taka (BDT / ৳). No currency conversion is performed on the platform. Any currency conversion costs incurred by the player through their bank or mobile financial service provider are the sole responsibility of the player.

3.1General Bonus Terms

All bonuses, free spins, cashback offers, and promotional credits offered by 00hi77 are subject to specific wagering requirements, time limits, and eligible game restrictions stated in the individual promotion's terms. Players are responsible for reading and understanding the specific terms of each offer before claiming it.

00hi77 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Misuse of bonuses — including but not limited to creating multiple accounts to claim the same offer, exploiting bonus terms, or using irregular betting patterns to clear wagering requirements — will result in the forfeiture of the bonus and associated winnings, and may lead to account suspension.

3.2Wagering Requirements

Unless otherwise stated in the specific promotion terms, all bonus funds are subject to a minimum wagering requirement before withdrawal. The applicable wagering multiplier, eligible games, and time limit will be clearly stated in the promotion description at the point of claiming. Bets placed on certain game categories — including but not limited to live sports, certain table games, or games with a Return to Player (RTP) above a specified threshold — may contribute at a reduced rate or not at all towards wagering requirements.

3.3Seasonal and Event Promotions

00hi77 may offer special promotions tied to seasonal events including Eid celebrations, Pohela Boishakh (Bengali New Year), BPL cricket season, IPL, T20 World Cup, Independence Day (March 26), and Victory Day (December 16). Participation in these promotions is entirely optional and does not obligate 00hi77 to offer equivalent promotions in future periods.

4.1Game Integrity and RNG

All casino games available on 00hi77 — including slots, table games, crash titles, live dealer games, and instant-win products — operate using a certified Random Number Generator (RNG). The RNG produces outcomes that are statistically random and cannot be predicted, manipulated, or influenced by the player or by 00hi77. Game outcomes are final once confirmed by the system.

00hi77 partners exclusively with licensed game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. The fairness certifications and RTP rates for these studios' games are independently verified and publicly available through the respective studios' official channels.

4.2Void Bets and Technical Errors

In the event of a technical malfunction, software error, connectivity failure, or data feed interruption that affects the outcome of a game or a sports market, 00hi77 reserves the right to void the affected bets and return stakes to the relevant player accounts. 00hi77 will not be liable for any losses — whether direct, indirect, or consequential — arising from technical malfunctions beyond our reasonable control.

Where a game or sports market is settled incorrectly due to a technical error, 00hi77 reserves the right to correct the settlement and adjust account balances accordingly, including recalling winnings that were paid in error.

4.3Sports Betting Rules

All sports betting markets on 00hi77 — including cricket (BPL, IPL, T20 World Cup, ICC events), football, kabaddi, and hockey — are governed by the specific rules applicable to each sport and market type. In-play bets accepted after an event's outcome has been determined (due to data feed latency) may be voided at our discretion. Maximum payout limits apply per event and are stated at the point of bet placement.

4.4Prohibited Practices

The following practices are strictly prohibited on 00hi77 and will result in immediate account suspension, forfeiture of balances, and potential reporting to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence to place bets or interact with the platform
• Exploiting software errors, glitches, or game logic vulnerabilities to gain an unfair advantage
• Collusion with other players to manipulate game or bet outcomes
• Money laundering, fraud, or the use of stolen or fraudulently obtained payment credentials
• Any form of match-fixing, manipulation of sporting events, or insider betting
• Accessing the platform through unauthorised VPNs, proxies, or anonymisation tools to circumvent geographic or account restrictions

5.1Know Your Customer (KYC) Requirements

00hi77 operates a mandatory Know Your Customer (KYC) verification process in line with standard anti-money laundering (AML) practices. All players are required to complete identity verification before processing withdrawals. Verification may also be required before certain deposit thresholds are reached or at any point at our discretion.

To complete KYC verification, players must provide the following documents in a legible, unaltered format:

• Government-issued photo ID: National ID card (NID), passport, or driver's licence
• Proof of address: Utility bill, bank statement, or government correspondence dated within the last three months
• Payment method verification: Screenshot or confirmation of the mobile banking account (bKash, Nagad, Rocket, or Upay) used for deposits, showing the registered name and number
• Selfie verification: A clear photograph of the player holding their photo ID alongside a handwritten note with the current date and "00hi77"

5.2Verification Timeframes

00hi77 will process submitted KYC documents within two (2) business days of receipt. Players will be notified by email upon approval or if additional documentation is required. Accounts that fail to provide satisfactory KYC documentation within thirty (30) days of being requested may have their withdrawals held and the account placed under review.

5.3Anti-Money Laundering Policy

00hi77 operates a zero-tolerance policy with respect to money laundering. All transactions are monitored for patterns consistent with money laundering activity. Where suspicious activity is identified, we reserve the right to freeze the affected account, hold associated funds pending investigation, and report the activity to the appropriate authorities. Players whose accounts are frozen due to AML investigations will be notified to the extent permitted by law.

6.1Player Protection Tools

00hi77 provides all registered players with access to responsible gaming tools directly within their account dashboard. These tools include deposit limits (daily, weekly, and monthly), session time reminders, cool-off periods (temporary account deactivation of 24 hours to 6 weeks), and permanent self-exclusion. Players are encouraged to use these tools proactively.

Requests for self-exclusion or permanent account closure are processed within 24 hours. Once a self-exclusion is in place, 00hi77 will take reasonable steps to prevent the excluded player from opening new accounts or receiving marketing communications.

6.2Problem Gambling

If you believe that gambling is having a negative impact on your finances, relationships, or mental wellbeing, we encourage you to contact our support team at [email protected] to request immediate assistance or account restrictions. For more comprehensive guidance, please visit our dedicated Responsible Gaming page.

7.1Ownership of Content

All content on the 00hi77 platform — including but not limited to text, graphics, logos, game interfaces, software, data compilations, and the overall site design — is the property of 00hi77 or its licensed content providers, and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal entertainment purposes only.

You must not copy, reproduce, distribute, transmit, broadcast, publicly display, scrape, reverse-engineer, or commercially exploit any part of the 00hi77 platform without prior written permission. Unauthorised use constitutes a breach of these Terms and may give rise to legal liability.

8.1Platform Availability

00hi77 strives to maintain continuous platform availability but does not guarantee uninterrupted access to its services. The platform may be temporarily unavailable due to scheduled maintenance, emergency technical work, third-party outages, or circumstances beyond our reasonable control (including but not limited to natural disasters, government actions, or major network failures).

8.2Limitation of Liability

To the maximum extent permitted by applicable law, 00hi77 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of service. 00hi77's total aggregate liability to any player in respect of any single claim or series of related claims shall not exceed the total amount deposited by that player in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

8.3Gambling Risk Acknowledgement

You acknowledge that gambling is an activity that carries an inherent risk of financial loss. 00hi77 does not guarantee winnings and is not responsible for gambling losses incurred by players using the platform lawfully in accordance with these Terms. You agree that you gamble at your own risk and that the platform is provided for entertainment purposes only.

9.1Amendments to These Terms

00hi77 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will provide reasonable notice via the platform or by email to registered players. Your continued use of the platform following any amendment constitutes your acceptance of the revised Terms. It is your responsibility to check this page periodically for updates.

9.2Account Termination

00hi77 reserves the right to suspend or permanently close any player account, at any time and without prior notice, where we reasonably believe that the player has breached these Terms, engaged in fraudulent activity, or where continued operation of the account poses a legal, financial, or reputational risk to 00hi77. In cases of account closure not related to a breach, any real-money balance (excluding bonus funds) will be returned to the player via their verified payment method.

Players may request the closure of their own account at any time by contacting support at [email protected]. Account closure requests are processed within 24 hours.

9.3Governing Law and Disputes

These Terms shall be construed and governed in accordance with generally accepted principles of online gaming law. In the event of a dispute between a player and 00hi77, we encourage players to first contact our customer support team to seek an informal resolution. 00hi77 commits to responding to all formal complaints within five (5) business days.

Disputes that cannot be resolved informally will be escalated to our designated complaints-handling process, details of which are available by contacting [email protected]. Nothing in this clause limits your statutory rights as a consumer under applicable law.