Player Safety First

Responsible Gaming at 00hi77

Gambling is entertainment — and we want it to stay that way. 00hi77 provides every player in Bangladesh with the tools, information, and support to keep gaming fun, controlled, and within their means.

🔞 21+ Only 🛡️ Self-Exclusion 💸 Deposit Limits ⏱️ Time-Out

Our Commitment

Gaming Should Always Be Fun

At 00hi77, responsible gaming is not a legal formality — it is a genuine commitment that shapes how we build and operate our platform for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We believe that the best gaming experience is one that stays firmly within your control: set with a clear budget, enjoyed in your free time, and never allowed to spill over into financial stress or personal harm.

We know that most of our players enjoy 00hi77 responsibly. But we also know that for a small number of people, gambling can become a problem. When that happens, we want to be part of the solution — not part of the problem. That is why we have built a comprehensive set of player-protection tools directly into the platform, and why our 24/7 support team is trained to respond with care and confidentiality when a player reaches out for help.

Our promise is simple: we will always give you the means to stay in control, we will never pressure you to gamble beyond your comfort level, and we will act quickly when you ask us for help.

📞 Need help right now? Contact our support team at [email protected] — available 24/7 on Bangladesh Standard Time (BST, UTC+6). All conversations are confidential.

Age Policy

Strictly 21 and Above

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00hi77 is an adults-only platform. You must be 21 years of age or older to register an account, make deposits, or play any game on this platform. This rule applies to all players in Bangladesh without exception.

Age verification is a mandatory step in the 00hi77 account registration and KYC process. Every player is required to submit a valid government-issued identity document — such as a National ID card (NID) or passport — confirming they are at least 21 years old before they can deposit funds or access real-money games.

If we have reasonable grounds to believe that a registered player is under 21, we will immediately suspend the account, freeze any balance held, and initiate a full identity review. Any winnings accumulated by an underage player will be forfeited. Deposits made by an underage player will be reviewed for refund in accordance with our Terms and Conditions.

We strongly encourage parents and guardians in Bangladesh to use device-level parental control tools to prevent minors from accessing online gambling platforms. If you suspect that someone under the age of 21 has created an account on 00hi77, please contact us immediately at [email protected].

Player Tools

Take Control of Your Play

00hi77 gives every player direct access to a suite of responsible gaming tools. You do not need to provide a reason to use any of these features — simply contact our support team or use the controls available in your account settings.

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Deposit Limits

Set a daily, weekly, or monthly cap on the amount you can deposit into your 00hi77 account. Once a deposit limit is active, it cannot be increased for a mandatory cooling-off period of 24 hours — so your decision to limit yourself is always protected. Reducing a limit takes effect immediately.

Available Now

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Session Time Limits

Set a maximum session length after which you will be automatically logged out. You can also enable session reminder notifications at intervals of your choice — for example, a reminder every 30 or 60 minutes — so you always know how long you have been playing.

Available Now

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Cool-Off Period

Take a short break from gambling without permanently closing your account. A cool-off period temporarily restricts access to your account for a period of your choice — from 24 hours up to 6 weeks. During a cool-off, you will not receive any promotional communications from 00hi77.

Available Now

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Self-Exclusion

If you feel that gambling is becoming a problem, you can request a full self-exclusion from 00hi77. Self-exclusion closes your account and blocks it from being reopened for a minimum period of 6 months, up to a permanent exclusion with no end date. All marketing communications are stopped immediately. Any remaining balance will be returned to your verified bKash, Nagad, Rocket, or Upay account.

Permanent Option Available

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Activity History

Your full transaction history, game session log, and win/loss record are always available in your account dashboard. Reviewing your activity regularly is one of the most effective ways to stay aware of your gambling patterns and catch any changes in behaviour early.

Always Accessible

⚠️ To activate any of these tools, go to your account settings or contact our support team at [email protected]. All requests are processed within one hour, and self-exclusion requests take effect immediately upon confirmation.

Self-Assessment

Is Your Gambling Under Control?

Honest self-reflection is the first step toward staying in control. Read through the questions below. If you find yourself answering "yes" to several of them, it may be a sign that gambling is beginning to affect your life in ways that need attention.

Do you gamble with money that was set aside for essential expenses like rent, food, or utility bills?

Have you tried to reduce or stop gambling but found it difficult to follow through?

Do you spend a significant amount of time thinking about past gambling sessions or planning future ones?

Do you chase losses — continuing to gamble after a losing session in order to win back what you lost?

Has your gambling caused tension, arguments, or concern among your family members or close friends?

Do you feel restless, irritable, or anxious when you are not able to gamble?

Have you borrowed money or sold personal items to fund gambling?

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If you answered yes to two or more of these questions, we encourage you to reach out to our support team or consider activating a cool-off period or self-exclusion. There is no shame in asking for help — it takes courage.

Getting Help

How to Reach Out

If you believe gambling is becoming a problem for you or someone you know, the most important thing is to act sooner rather than later. 00hi77's support team is trained to handle these conversations with complete confidentiality and without judgment. Here is how to get support:

1

Contact 00hi77 Support Directly

Email us at [email protected] and let us know you need help with responsible gaming. Our team will respond promptly and guide you through your options, including activating deposit limits, a cool-off period, or full self-exclusion.
2

Request a Self-Exclusion

You can request a self-exclusion at any time by contacting our support team. Tell us the duration you prefer — from 6 months to permanent. Your account will be blocked immediately and all marketing will stop. Your remaining balance will be returned to your registered payment method.
3

Talk to Someone You Trust

Sometimes the first conversation is the hardest. Speaking with a trusted family member or close friend about how you are feeling can be a powerful first step. You do not have to manage this alone.
4

Review Your Account Activity

Log in to your 00hi77 account and review your full deposit, withdrawal, and gaming history. Sometimes seeing the numbers laid out clearly provides the perspective needed to make a decision about taking a break.

🕐 Our responsible gaming support team operates 24/7 on Bangladesh Standard Time (BST, UTC+6). All responsible gaming requests — including self-exclusion — are actioned within one hour of receipt.

Our Principles

Built Around Player Safety

Every feature on 00hi77 is designed with your wellbeing in mind. Here are the core responsible gaming principles that guide everything we do.

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Strict 21+ Age Gate

Mandatory ID verification for every player before real-money access is granted.

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Deposit Limits

Daily, weekly, and monthly caps to keep your spending within a budget you set yourself.

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Self-Exclusion

Permanent or time-limited account closure available on request with no questions asked.

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Session Controls

Time limits and play reminders so you always know how long you have been gaming.

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Cool-Off Periods

Short breaks from 24 hours to 6 weeks without permanently closing your account.

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24/7 Support

Our trained support team is available around the clock to help with any concern — in complete confidence.

Safe Play Tips

Playing Responsibly Every Session

Even if gambling has never felt like a problem for you, building good habits from the start keeps it that way. Here are the practices that 00hi77 recommends to every player:

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Set a Budget Before You Start

Decide on a fixed amount you are comfortable losing before you open a game. Think of it the same way you would budget for an evening out. Once that amount is spent, stop — regardless of how the session is going.

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Never Chase Losses

Chasing losses — continuing to play in order to win back money you have already lost — is one of the most common patterns that leads to problem gambling. Accept losses as part of the experience and walk away when your session budget is gone.

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Play With a Clear Head

Avoid gambling when you are tired, emotionally distressed, or under the influence of alcohol or substances. Your judgment and decision-making are at their best when you are rested and relaxed.

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Keep It in Balance

Gambling should be one leisure activity among many — not the primary way you spend your free time. Maintaining hobbies, social connections, and time outdoors keeps your relationship with gaming healthy and proportionate.

Enjoy 00hi77 Responsibly

When gaming stays fun and within your control, it is one of Bangladesh's most exciting forms of entertainment. Explore our games, check our FAQ, or log in to manage your responsible gaming settings today. For adults aged 21 and above only.